Exact Globe : The following data doesn't exist: Financial Entry

Today July 14, we encountered an error in Exact Globe during passing of simple financial entry (see below)

I tried looking the error message from customer portal, but I could not find any documents related to this problem. So, trial and error starts.

Error Message :

          The following data doesn't exist: Financial Entry

Observation:

     Upon checking on our Journal settings ( \System \Finance \Journals) select and open 1 journal, under General Tab, I saw a field "variable exchange rate" with tick mark. So, I go then to my currency and put the tick mark on "variable exchange rate". Alas..!!! it works, error is gone. (note: I was puzzled why this tick mark is required, since during passing of entries, I did not change the rate or the xrate field is diabled)

Solution:

        * go to \System \General \Countries \Currencies

        * select and open the currency used during passing of Journal Entries (in my case, EUR)

        * on General Tab, put tick mark on "variable exchange rate" , then save

        * pass again the same entries from scratch